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Qualifications and Experience

Enrique Mayoral

Statement Of Authenticity

This portfolio is a testament to my dedication to excellence, showcasing a collection of original works that I have personally curated. Each piece within reflects my unique leadership philosophy, strategic thinking, and commitment to delivering exceptional results. I affirm that all content is authentically mine and represents my genuine contributions and achievements.

Personal Mission Statement (Inspired By the NCO Creed)

I empower teams to achieve excellence by fostering a culture of
integrity, open communication, and mutual respect. My commitment to
clear communication and fair decision-making builds trust and inspires
collaboration. My proactive approach frees up managers’ time, leading to
successful project outcomes. I create an environment that attracts
passionate individuals who share a commitment to positive impact.

Elevator Pitch

Hi, I’m Enrique, an Associate Manager at GEN Digital. My passion lies in fostering a supportive environment where my team can excel. Recently, I successfully led a team of phone agents in launching a new product category, achieving outstanding results through clear communication and strong collaboration. I’m always eager to connect with fellow managers who share a commitment to driving success and innovation.

Educational Section

Masters Degree Information

Plan of study

The Colangelo College of Business offers the Master of Business Administration (MBA) program provides emphases in Accounting, Finance, Health Systems Management, Leadership, Marketing, and Strategic Human Resource Management. The Master of Business Administration (MBA) degree is designed for working professionals who desire to complete their graduate degree without interrupting their professional careers. The program consists of 39-51 graduate credit hours. It affords students the opportunity to develop cross-functional business-management skills, preparing business practitioners for advanced management and executive positions. Students have the option of completing two emphasis areas as part of their MBA degree. Students with the necessary academic or professional background who complete two courses per semester on a trimester basis will be able to complete the MBA program in just over two years. The Colangelo College of Business MBA Program is fully accredited by the Accreditation Council of Business Schools and Programs (ACBSP).

Master of Business Administration with an Emphasis in Leadership

Grand Canyon University’s Master of Business Administration with an Emphasis in Leadership program provides students with the capacity for transformational leadership through the application of business practices. The program highlights the impact of the global economy on organizational decision making, planning, and sourcing of organizational resources. Students draw upon interpersonal skills to address each practice, as well as to comprehend the influence that diverse cultures have on it. The use of telecommunications, emerging technologies, and e-commerce applications combine with essential business principles that encompass finance, accounting, economics, marketing, and management, providing students with the capacity to lead and manage business enterprises both effectively and ethically. The program encourages students to be informed critical thinkers and decision makers through active research and the application of quantitative methods that transform raw data into useful information. The program prepares students to compete for critical leadership roles in current and future organizations through coursework that addresses leadership theory, problem solving, organizational leadership, self-leadership, and highly effective teams.

Bachelors Degree Information

Plan Of Study

Degree requirements are specified in an individual plan of study developed with each student through academic advising. At least 42 semester-credit hours must be earned in upper-division coursework

Course Description

The program is designed to produce graduates who are able to:

Use applied research and problem-solving skills, including presenting recommendations through comprehensive reports, communicating effectively both orally and in writing, and work- ing effectively in leadership and support roles within a team environment.
Create and test computer information systems solutions for business problems.
Demonstrate project management skills.
Demonstrate supervisory and management skills needed to effectively lead and support others within a specialty and across business functions.
Apply critical thinking skills to identify and evaluate existing processes, identify needs, and structure business approaches by using established methodologies and standards.

Academic history

Conferred Degrees

Associates Degree Obtained In Liberal Arts

Bachelors Of Science Degree Obtained Technical Management

Master of Business Administration with an Emphasis in Leadership

Grand Canyon University Phoenix, AZ

Introduction to Graduate Studies in the College of Business (UNV-504)
Leadership and Organizations (MGT-605)
Accounting Practices (ACC-502)
Finance Principles (FIN-504)
Applied Business Probability and Statistics (SYM-506)
Economics (ECN-601)
Quantitative Methods (BUS-660)
Marketing Management (MKT-607)
Managerial Accounting (ACC-650)
Operations Management (MGT-655)
Managerial Finance (FIN-650)
Strategic Management (MGT-660)
Leadership Styles and Development (LDR-600)
Organizational Development and Change (LDR-615)

DeVry University Mesa, AZ

Intro to Business and Technology (BUSN 115)
Programming C++ (CIS 170C)
Structured Analysis and Design (CIS 321)
Technology, Society And Culture (LAS 432)
Data Analysis With Spreadsheets (BIS 155)
Principles Of Management (MGMT 303)
Project Management (MGMT 404)
Business Systems Analysis (MGMT 340)
Fundamentals of E-Commerce (ECOM 210)
Consumer Behavior (MKTG 310)
Structured Analysis And Design (CIS 321)
Introduction to Database (CIS 336)
Career Development (CARD 405)
Object Oriented Analysis-Design (CIS 339)

California State University-Bakersfield

Logic (PHIL 102)
Music Theory (MUS 122)
Programing Languages (CMPS 350)
Structures and algorithm analysis (CMPS 223)
Operating Systems (CMPS 213)
Chemical Principals (CHEM 150)
Logic Reasoning (PHIL 102)
Intro Sociology (SOC 100)
Intro to Spanish (SPAN 101)

Bakersfield College

Calculus I (MATH B6A)
Calculus II (MATH B6B)
Chicano Studies (HIST B30B)
Psychology (PSYC B1A)
General Chemistry (CHEM B2A)
History of The US (HIST B17A)
Human Anatomy (BIOL B14)
Probability and Statistics (MATH B22)
Composition (ENGL B1A)
Public Speaking (B1)
Plane Trigonometry (MATH BC)

Resume

Enrique Mayoral
18864 N Lousandra Dr Maricopa AZ 85138	: (661) 302-3029
linkedin: https://www.linkedin.com/in/emayo website: http://netresume.xyz	:emayoral@me.com

Professional Summary

Seasoned Operations Manager with over a decade of experience in public-facing leadership roles, specializing in strategic planning, team development, and operational excellence. Proven success in leading high-impact programs, managing multimillion-dollar operations, and fostering community engagement through effective communication and collaborative decision-making. Skilled in balancing innovation with efficiency to drive long-term impact.

Highlights and Qualification

Integrity & Trust	Developing Direct Reports	Approachability
Confidentiality	Managing & Measuring Work	Command Skills
Dealing With Ambiguity	Caring about Direct Reports	Managing Diversity

Education		GPA	Graduation Date
Grand Canyon University	Master’s Degree in Business Administration with an emphasis in Leadership	3.7	May 2024
DeVry University	Bachelors of Science in Technical Management	3.5	March 2015
Bakersfield College	Associates of Arts In Liberal Arts	3.2	December 2003

Professional Experience

Leadership Experience

Strong desire to teach and challenge my peers and direct reports

Ramped up the various employees on various aspects of a call center environment.

I am a positive role model.

Guided and direct a productive oriented environment.

Desire to live outside my comfort zone to constantly challenge and grow Conscious Capitalist thought process

Demonstrated full autonomy by managing queue, breaks, lunches resources without guidance in a fully collaborative environment

Lead training groups.

Ability to research and investigate issues using multiple systems

Able to learn and adapt to new environments, business processes, and systems quickly

Ability to identify and resolve customer concerns related to products and service

Military Experience

Maintained Solder readiness by transcribing and training groups of 12 or greater as needed

Lead groups of 10-50 people in driving ceremonies designed under Drill & Ceremonies

Delegating specific responsibilities based on identified skill set.

Focused on Conflict management with officers regarding drill and ceremony

Lead strategic agility giving feedback to officers, peers and subordinates when leading functions and operations of band movements throughout the US.

Employment History

Dates	Position	Company	Location
November 2024 – Present	Claims Specialist – Fire Property Stewardship	State Farm	Tempe, AZ
November 2021 – November 2024	Associate Manager Customer Service & Retention	Gen Digital	Tempe, AZ
January 2020 – November 2021	Operations Supervisor Non-clinical	Centene	Tempe, AZ
May 2015 – January 2020	Hosting Supervisor	Godaddy	Gilbert, AZ
April 2004–May 2015	Apple Solutions Consultant	Apple Inc	Bakersfield, Ca.

Awards

Bachelors of Science With Distinction (Cum Laude)	Apple Most inspired award	National Defense ribbon
DeVry University Deans list Fall 2013 & Fall 2014	Army Commendation medal	Army Service Ribbon
Apple Superior Sales Award	Army Achievement Medal (2nd Award)	Army good conduct Medal
5 Year Apple Certificate signed by Steve Jobs	Apple 10 year Award superior performance

Professional Development and training Section

Army Development recognition

Army Commendation Medal
Army Achievement Medal X2
Army Good Conduct Medal
National Defense Ribbon
Army Service Ribbon

Civilian Recognition

iWork Certified Trainer
Apple Superior Performance Award
Apple Inspiration Award
Deans list DeVry university X2
Cum Laude Bachelors Of Science
Apple Product Professional Certified 2004-2011

Personal Education Materials Learned

Book Title	Book Title	Book Title	Book Title	Book Title	Book Title
iWoz By Steve Wozniak	Millionaire Upgrade By Richard Parks	The Cowards Guide To Conflict By Tim Ursiny	Take The Stairs By Rory Vaden	The Law of Success By Napoleon Hill	Flawless Consulting ByPeter Block
The Millionaire Real Estate Agent By Garry Keller	The 7 Habits of Highly Effective People By Steven R. Covey	Crucial Confrontations By Kerry Patterson	Build Your Network Marketing By Jim Rohn	The Diamond Cutter by Geshe Michael Roach	Mindsight By Daniel J. Siegel
Talent Is Overrated By Geoff Colvin	Steve Jobs By Walter Isaacson	The Snowball By Alice Schroeder	Financial Independents By Jim Rohn	Attention! This Book Will Make You money By Jim F. Kukral	The Power of Moments By Chip Heath
Shift By Gary Keller	The Dyslexic Advantage By Brock Eide	The Intelligent Investor By Benjamin Graham	Living an Exceptional life By Jim Rohn	Start With Why By Simon Sinek	Nudge By Richard H.Thaler
No Excuses By Brian tracy	Brand New you By Tony Wrighton	How To Win Friends and influence People By Dale Carnegie	Success Equations/ Professional Development By Jim Rohn	Book yourself Solid By Michael Port	Free Agent Nation By Daniel H. Pink
The Five Dysfunctions of a Team By Patrick Lencioni	Insanely Simple by Ken Segall	Social Intelligence By Daniel Goleman	listening is an Act of Love By Dave Isay	Leading Minds By Howard Gardner	The Leadership Secrets of Santa Claus By Eric Harvey
Zig Ziglar’s Leadership & Success	A Whole New Mind By Daniel Pink	Spark By John J. Ratey	Throwing the Elephant By Stanley Bing	Leading Apple With Steve Jobs By Jay Elliot	Immunity to Change By Robert Kegan
Mindset By Carol Dweck	Karmic Management By Geshe Michael Roach	The Steve Jobs Way By Jay Elliot	Daring Greatly Be Brene Brown	Heroic Leadership By William A. Cohen	The Art of Happiness at Work By His Holiness the Dalai Lama
Emotional Intelligence By Daniel Goleman	Walt Disney By Neal Gabler	When Corporations Rule The World By David c. Korten	The Prince By Nicole Machiavelli	One Man’s Initiation By John Dos Passos	The Space Race By Colin Brake
The Power of Vulnerability By Bernie Brown	Creating Magic By Lee Cockerell	The Pixar Touch By David A. Price	Einstein By Walter Isaacson	I Invented the Modern Age By Richard Snow	The Real Sherlock By Lucinda Hawksley
The Richest Man in Babylon By George S. Clason	Leadership Success By Brian Tracy	Up from Slavery By Booker T. Washington	Flow By Mihaly Csikszentmihai	The New One Minute Manager By Ken Blanchard	A Grown-Up Guide to Dinosaurs By Ben Garrod
Rising Strong By Brene Brown	Creativity Inc By Ed Catmull	The Millionaire Next Door By Thomas J. Stanley	The Millionaire Mind By Thomas J. Stanley	Quiet By Susan Cain	Good to Great By Jim Collins
Extreme Ownership By Jocko Willink	The Drucker Lectures By Peter F. Drucker	The Power of Habit By Charles Duhig	The ultimate Zig Ziglar Library	Tribes By Seth Godin	Illuminate By Nancy Duarte
Fat for Fuel By Dr. Joseph Mercola	The 10X Rule By Grant Cardone	Sherlock Holmes By Arthur Conan Doyle	Leaders Eat Last By Simon Sinek	The Generals By Winston Groom	Speak with Impact By Allison Shapira
Why Motivating People Doesn’t Work By Susan Fowler	Benjamin Franklin: An American Life By Walter Isaacson	The Tipping Point By Malcolm Gladwell	Blink By Malcom Gladwell	The 8th Habit By Stephen R. Covey	The 4-Hour Workweek By Timothy Ferriss
Algorithms to Live By By Brian Christian	The Subtle Art of Not Giving a F*ck By Mark Manson	The Coaching Habit By Michael Bungay Stanyard	The Power of Servant Leadership By Robert K. Greenleaf	Influencer By Joseph Grenny	Get Smart By Brian tracy
Leadership & Self-Deception By The Arbinger Institute	Crucial Conversations By Kerry Patterson	The 21 Irrefutable Laws Of Leadership By John C. Maxwell	How To Talk to Anyone By Neil Lowdnes	The Power of I am By Joel Osteen	The Five Elements of Effective Thinking By Edward G. Berger
The Book of Joy By His Holiness the Dalai Lama and Desmond Tutu	Astrophysics for People in a Hurry By Neil deGrasse Tyson	Born a Crime By Trevor Noah	48 Laws of Power By Robert Greene	Unf*ck Yourself By Gary John Bishop	High Performance Habits By Brendon Burchard
Smarter Faster Better By Charles Duhig	Never Split the Difference By Chris Voss	The Queen By Mikel Gilmore	The Dichotomy of Leadership By Jocko Willink	Radical Candor By Kim Scott	The Compound Effect By Darren Hardy
Becoming By Michelle Obama	The Culture Code	Peak Performance By Brad Stulberg	The Art of War By Sun Tzu	Dare to Lead By Brene Brown	The Great Divide By Thomas Fleming
Power Movers By Adam Grant	Delivering Happiness By Tony Hsieh	The Art of Coaching Teams By Elena Aguilar	Switch: How to Change things When Change is Hard by Chip Heath	Make It Stick By Peter C. Brown	The Audacity of Hope By Barack Obama
The Leadership Challenge By Barry Z. Posner	Think Fast and Slow By Daniel Kahneman	The Happiness Advantage By Shawn Achor	The Beautiful Brain By Hana Walker-Brown	It’s Your Ship By D. Michael Abrashow	The Infinite Game By Simon Sinek
Welcome to the Universe By Michael A. Strauss	The Laws of Human Nature By Robert Greene	Playing To Win By Roger L. Martin	Exactly What to Say By Phil M. Jones	Michael Jordan By Roland Lazenby	The Checklist Manifesto By Atal Gawande
Can’t Hurt Me By David Goggins	The 4 Disciplines of Execution	Atomic Habits By James Clear	Good Leaders Ask Great Questions By John C. Maxwell	Principles By Ray Dalio	Multipliers By Liz Wiseman
Outliers By Malcolm Gladwell	Self Leadership and the One Minute Manager By Ken Blanchard	Who Moved My Cheese By Spencer Johnson	One Minute Mentoring By Ken Blanchard	Influence By Robert B. Cialdini	A Promised Land By Barack Obama
First, Break All the Rules By Marcus Buckingham	The Essential Drucker By Peter F. Drucker	The Burnout Generation By Anne Helen Peterson	When: The Scientific Secrets of Perfect Timing. By Daniel H. Pink	Leadership: The Power of Personal Traction Skills By Eric Jones	Trust By Pete Buttigieg
How to Analyze People By Jack Hill	Cognitive Behavioral Therapy By Jason M. Satterfield	Originals By Adam Grant	The Power Of Self Compassion By Laurie J. Cameron	The minuteman By Greg Donahue	Willpower By Ray F. Baumeister
Man’s Search for Meaning By Viktor E. Frankl	The Ultimate Jim Rohn Library By Jim Rohn	Made To Stick By Chip Heath	HBR Guide to Managing Up By Harvard Business Review	HBR Guide to Office Politics By Harvard Business Review	Getting to Yes By Roger Fisher
A more Beautiful Question By Warren Berger	The 5 Second Rule By Mel Robbins	Talking to Strangers By Malcolm Gladwell	Flat Army By Dan Pontefract	Strength Based Leadership By Tom Rath	Switch By Dan Heath
As a Man Thinketh By James Allen	Act Like a Leader, Think Like a Leader By Herminia Ybarra	Managing Oneself By Peter F. Drucker	Mistakes Were Made (But not by Me) By Carol Tavris	Secrets of Winning at Office Politics By Marie G. McIntyre	The Obstacle is the Way By Ryan Holiday
Ketocontiuum By Annette Bosworth	Suez Canal Speech By Benjamin Disraeli	Follow the Leader By Simon Sinek	The Obesity Code By Dr. Jason Fung	Keto Clarity By Eric Westman	Suddenly in Charge By Roberta Matuson
Lies my Doctor Told Me By Dr. Ken Berry	Brag Better By Meredith Fineman	Brag! The Art of Tooting your Own Horn By Peggy Klaus	Decoding Greatness Ron Friedman	Ketotarian By Dr. Will Cole	Getting Things Done By David Allen
The Future of Management By Gary Hamel	Finite and Infinite Games By James Carse	Presto! By Pen Jillette	Leadership Strategy and Tactics By Jocko Willink	101 Tough Conversations to Have By Paul Falcone	The Extended Mind By Annie Murphy Paul
Your Best Year Ever By Michael Hyatt	The Hope Circuit By Martin P. Seligman	The Practicing Stoic By Ward Farnsworth	The Power of Regret By Daniel H. Pink	Built to Last By Jim Collins	The Presentation Secrets of Steve Jobs ByCarmine Gallo
Atlas of the Heart By Brene Brown	The Storyteller’s Secret By Carmine Gallo	Barbarians at the Gate By Bryan Burrough	Pour Your Heart Into it By Howard Schultz	Onward By Howard Schultz	Flourish By Martin Seligman
Thank you for Coming to My TED Talk By Chris Anderson	Grit By Angela Duckworth	Trust and Inspire By Stephen M. R. Covey	To Sell is Human By Daniel H. Pink	Growth Hacker Marketing By Ryan Holiday	Five Stars By Carmine Gallo
Learning Agile By Andrew Stellman	Make Your Bed By Admiral William H. McRaven	The Last Emperor of Mexico By Edward Shawcross	Servant Leadership in Action By Ken Blanchard	Conscious Capitalism Field Guide By Raj Sisodia	Conscious Capitalism By John Mackey
The Fifth Discipline By Peter M. Senge	Citizenship in a Republic By Theodore Roosevelt	Everybody Matters By Bob Chapman	Talk Like TED By Carmine Gallo	TED Talks By Chris Anderson	The Healing Organization By Raj Sisodia
The Productivity Project By Chris Bailey	Shakti Leadership By Wilma Bhat	Drive By Daniel H. pink	The Advice Trap By Michael Bungay Staniard	Team of Rivals By Doris Kearns Goodwin	The Celestine Prophecy By James Redfield
The Twelfth Insight By James Redfield	Put Your Mindset to Work By James Reed	Helping By Edgar Schein	Managing Up By Mary Abbajay	Buyology By Martin Lindstrom	The Greatest Salesman in the World By Og Mandingo
The Light We Carry By Michelle Obama	The Harvard Business Review Leader’s Handbook By RonAshkenas	Covert Cows and Chick-fil-A By Steve Robinson	Prelude to Foundation By Isaac Asimov	Forward the Foundation By Isaac Asimov	How to be Heard By Julian Treasure
Foundation Tie-In Edition By Isaac Asimov	Foundation and Empire By Isaac Asimov	Second Foundation By Isaac Asimov	Foundation’s Edge By Isaac Asimov	Foundation and Earth By Isaac Asimov	Persepolis Rising By James A. Corey
Tiamat’s Wrath By James A. Corey	Leviathan Fall By James A. Corey

References

Letters Of Reference

Contact References

Name	Where I know them	Contact info
Craig Cisneros	Comp USA	(661) 431-3552
Chris Harrison	Apple Inc	(661) 444-3582
Glenn Porter	RE/MAX Golden Empire	(661) 205-7355
Peter DeArmond	Apple Inc	(661) 331-3382