I empower teams to achieve excellence by fostering a culture of integrity, open communication, and mutual respect. My commitment to clear communication and fair decision-making builds trust and inspires collaboration. My proactive approach frees up managers’ time, leading to successful project outcomes. I create an environment that attracts passionate individuals who share a commitment to positive impact.
Highlights and Qualifications
Integrity & Trust
Developing Direct Reports
Approachability
Confidentiality
Managing & Measuring Work
Command Skills
Dealing with ambiguity
Caring about Direct Reports
Managing Diversity
Education
University
Degree
GPA
Years of Degree
Grand Canyon University
Master’s Degree in Business Administration with an emphasis in Leadership
3.7
May 2024
DeVry University, Mesa, AZ
Bachelor of Science in Technical Management: Emphasis in Computer Science: With Honors GPA 3.5
3.5
March 2015
Bakersfield College
Associates of Art in Liberal Arts
3.2
December 2003
Professional Experience
Leadership Experience
Strong desire to teach and challenge my peers and direct reports
Ramped up the various employees on various aspects of a call center environment.
I am a positive role model.
Guided and direct a productive oriented environment.
Desire to live outside my comfort zone to constantly challenge and grow Conscious Capitalist thought process
Demonstrated full autonomy by managing queue, breaks, lunches resources without guidance in a fully collaborative environment
Lead training groups.
Ability to research and investigate issues using multiple systems
Able to learn and adapt to new environments, business processes, and systems quickly
Ability to identify and resolve customer concerns related to products and service
Military Experience
Maintained Solder readiness by transcribing and training groups of 12 or greater as needed
Lead groups of 10-50 people in driving ceremonies designed under Drill & Ceremonies
Delegating specific responsibilities based on identified skill set.
Focused on Conflict management with officers regarding drill and ceremony
Lead strategic agility giving feedback to officers, peers and subordinates when leading functions and operations of troop movements throughout the US.
Employment History
Logo
Dates
Title
Location
2024 – Present
Claims Specialist – Fire Property
Tempe, AZ
Norton LifeLock
2021 – 2024
Associate Operations Manager
Tempe, AZ
2020 – 2021
Operations Supervisor
Tempe, AZ
2015 – 2020
Hosting & Support Operations Supervisor
Godaddy Gilbert, AZ
2004–2015
Apple Solutions Consultant
Best Buy Bakersfield, Ca., Chandler AZ
Awards
Bachelors of Science With Distinction (Cum Laude)
Apple Most inspired award
National Defense ribbon
DeVry University Deans list Fall 2013 & Fall 2014
Army Commendation medal
Army Service Ribbon
Apple Superior Sales Award
Army Achievement Medal (2nd Award)
Army good conduct Medal
5 Year Apple Certificate signed by Steve Jobs
Apple 10 year Award superior performance
GoDaddy Rockstar Sales Incentive Award For May
GoDaddy Hosting Top In Sales Incentive Award For June
GoDaddy Rockstar Sales Incentive Award For June
GoDaddy Hosting Top In Sales Incentive Award For May